At customeasy.shop, we are committed to ensuring your satisfaction with every purchase. However, please be aware of our strict return policy as outlined below:
No Returns, Exchanges or Refunds
Since these products are made to order specifically for the customer, we cannot accept returns, exchanges, or refunds due to reasons attributable to the customer, such as changes of mind, incorrect sizing, or any other personal reasons.
Defective or Incorrect Products
We will only accept returns or exchanges in the following situations:
- Defective Products: If you receive a product that has a manufacturing defect, you may be eligible for a return or exchange.
- Incorrect Products: If you receive a product that is different from what you ordered, you may be eligible for a return or exchange.
Procedure for Returns or Exchanges
- Contact Us: Please contact us within 7 days of receiving your order. Provide your order number, a description of the issue, and any relevant photos of the defective or incorrect product.
- Approval: Once we verify the defect or error, we will provide you with instructions on how to return the product. Returns without prior approval will not be accepted.
- Return Shipping: We will cover the cost of return shipping for defective or incorrect products.
- Processing: Upon receiving the returned product, we will inspect it and notify you of the approval or rejection of your return. If approved, we will process the exchange.
Important Notes
- All items must be returned in their original packaging and condition.
- We reserve the right to reject any returns that do not meet the above criteria.
If you have any questions or need further assistance, please do not hesitate to contact us at contact@customeasy.shop.